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Please use the phone numbers below to contact an account representative

Our billing specialists are here to help you with any questions about your statement(s)

So we can better serve you,
Please have your statement with your account and your insurance information available

Portneuf Medical Center

208-239-2100

8:00 AM – 5:00 PM Monday through Friday
(except major holidays)

Mail Payments to

Portneuf Medical Center
Patient Accounts
777 Hospital Way
Pocatello, ID 83201

Walk-in customer service
1111 N. 8th Ave
Pocatello, ID 83201

Portneuf Medical Group

208-239-2065

8:00 AM – 5:00 PM Monday through Friday
(except major holidays)

Mail Payments to

Portneuf Medical Group
Patient Accounts
Post Office Box 4168
Pocatello, ID 83205-4168

Walk-in customer service
500 South 11th Avenue, Suite 506
Pocatello, ID 83201

You will need your ‘Patient Account Number” from your statement to make a payment to either the Medical Center and/or Portneuf Medical Practice. Payments can be made with or without a login.

Please Note:

Portneuf Medical Center (Technical Fees) – Services rendered at our hospital are separated into Technical Fees and Professional Fees. The technical fee is the facility charge for the hospital. This charge covers the cost of nursing staff, supplies, and all other hospital expenses incurred during your visit. Hospital services may include: Emergency Room, Laboratory, Idaho Medical Imaging, Portneuf Medical Imaging.

You may receive a second invoice following your hospital visit from a Portneuf Medical Group physician.

Portneuf Medical Group (Professional Fees) – Invoices include professional fees charged by a healthcare provider such as your physician. This charge covers your healthcare provider’s time and expertise while treating you.

If you were seen in the hospital by one of our employed providers or have visited one of our outpatient clinics you will receive a statement (in addition to an invoice from the hospital) with any remaining balance from Portneuf Medical Group.

We are happy to answer any questions or concern you may have concerning your charges.  Rest assured, you are only charged once for any service.