Your Stay with Us
We want every stay at Portneuf Medical Center to be as pleasant and comfortable as possible. Our health care team is dedicated to anticipating and exceeding the needs of patients and families. At Portneuf Health Partners, you will discover a level of service and care that sets us apart. Below you will find links to helpful patient information. We thank you for allowing us to be of service to you.
Patient Rights and Responsibilities
As a patient at Portneuf Medical Center (PMC), we encourage you to be a partner with us in your care. We want you to know your rights as a patient, and your responsibilities for your health care and our expectations while you are a patient.
All the information you need to plan your stay with us at Portneuf Medical Center. This page also includes a link to our online medical history form.
We take the guesswork out of healthcare costs, helping patients plan their medical care in more manageable ways. Learn how to take advantage of this valuable service.
Inpatient or Outpatient?
Did you know that even if you stay in a hospital overnight, you might still be considered an “outpatient?” Your hospital status (whether the hospital considers you an “inpatient” or “outpatient”) affects how much you pay for hospital services (like X-rays, drugs, and lab tests) and may also affect whether Medicare will cover care you get in a skilled nursing facility (SNF) following your hospital stay.
Preparing for Surgery
We start preparing for your surgery well before the actual day. A registered nurse (RN) from Portneuf will call you two days before your surgery; calls usually start at 2:00 pm.
Online Billing & Inquiries
Questions about your bill? Start here for questions, billing addresses, and ways to pay your bill online.
Medical Results and Records
Portneuf offers online portals for our patients, giving our patients access to their test results as soon as they become available. Find your results here.
Our hospitalists are physicians who care for patients while they are in the hospital.
Spiritual Care, Portneuf Chapel & Pet Therapy
Download Medical Forms
Our medical forms page is the source for all the planning and intake forms patients need. If you’ve been asked to complete a form before your visit, start here.
Patient Advanced Care Directives
Advance directives are documents which indicate your choices for future health care. The purpose of advance directives is to give you more control over your medical care, ensuring that physicians and family members have no doubt about how much life-prolonging technology you would want.
Portneuf has interpreters at all times at no cost to the patient or their guests.
Recognizing Excellence -The Daisy Award
DAISY Award honorees personify Portneuf’s remarkable patient experience. These nurses consistently demonstrate excellence through their clinical expertise and extraordinary compassionate care, and they are recognized as outstanding role models in our nursing community.
If you have a comment or concern about your quality of care or safety, you are always welcome to share your concern with any attending staff the moment it arises. We will make every effort to re
solve your concerns and make sure your needs are being met.
Smoke Free Campus
As a healthcare provider we feel we have a responsibility to provide an environment where patients, visitors, physicians and employees are free from the hazards associated with second-hand smoke. We thank you for not smoking or using smokeless tobacco products on our campus – this includes parking lots, parking garages and doorways.
Weapons are not allowed in the facility at any time.