Alert Sign Get the Facts about Coronavirus (COVID-19)

How Portneuf Medical Center is Preparing

We have adequate supplies and equipment for patient care and our staff remains focused on providing excellent care to all our patients. Through our parent company, we are also working with our distributors and suppliers to ensure we continue to have the equipment and supplies needed if we see a surge in patients.

Portneuf Medical Center has taken the following steps:

  • As of March 16, 2020, we are instituting a no visitation policy.
  • For patients under investigation for COVID-19, we are following CDC guidelines to ensure the safety of our staff and to provide the highest level of care to our patients.
  • We have implemented travel restrictions and return-to-work processes for employees and providers.
  • We have suspended volunteer work in patient care areas.
  • We have increased the frequency of cleaning in our facilities as well as suspended the use of personal cups and mugs and temporarily suspended the self-serve salad bar and other self-serve items.
  • We have published a COVID-19 resource page on our website,

Other trusted sources for COVID-19 information include:

Controlled Access/Visitor Policies

As of Wednesday, March 25th Hospital entrances are as follows:

  • Main Entrance:
    • Open Monday-Friday 5:00am-6:00pm and Saturdays from 7:00am-1:00pm
    • Closed on Sundays
  • Imaging Entrance
    • Open Monday-Friday 6:30am-5:30pm
    • Closed on Saturday & Sunday
  • Emergency Department Entrance
    • Open 24/7
    • Please use the Emergency Entrance when other entrances are locked

The situation surrounding COVID-19 (novel coronavirus) continues to evolve and changes occur rapidly. The safety of our patients, healthcare workers, and the community is among our very highest priorities.

In order to reduce the risk of infection to our patients, physicians and staff, we are currently on a no-visitation policy.
Phone and video calls to patients are welcome and encouraged. To call a patient room, please call 208-239-1000. Callers must be able to provide the patient’s first and last name.

All visitors must follow the protocols at each facility when entering. We apologize for the inconvenience, but this is an important measure to ensure the safety of all patients, employees and visitors. All visitors will be screened for flu-like symptoms, including fever, cough, runny nose and difficulty breathing. If you are experiencing any of these symptoms, you will be asked to leave.

All visitors who are cleared must abide by these rules:

Visiting will be limited to the following special circumstances:

  • In the Emergency Department, one caregiver if needed per patient will be allowed.
    • No one under the age of 18, unless the parent of the patient.
  • In Labor & Delivery, one visitor per patient will be allowed.
    • No one under the age of 18, unless the parent of the baby.
  • For our pediatric/newborn patients, parents/caregivers are allowed.
    • No one under the age of 18, unless the parent of the patient.
  • Patients who are critically ill or at end of life – only immediate family will be allowed:
    • This means that two people will be screened and required to wear a mask while visiting their loved one.
  • Additional family members may NOT wait in the hospital lobby.

For our patients visiting our clinics or outpatient services, please check with screeners as our clinics may differ due to patient population served.

Testing Information

  • We are not a testing site for community members concerned about the coronavirus.
  • We will only test patients and health care providers who meet our current testing guidelines. Those people are:
    • People who are hospitalized and have signs and symptoms of COVID-19
    • People who have signs and symptoms of COVID-19 and are at higher risk for severe disease. Those at higher risk include: Adults over the age of 60 and people with chronic medical conditions such as diabetes, heart disease, lung disease and kidney disease.
    • People with signs and symptoms of COVID-19 and are current health care workers.

If clinical staff has ruled out influenza and strep throat, our process is to contact the Southeastern Idaho Public Health Department (SIPH), to determine whether COVID-19 testing is appropriate.

COVID-19 Test Results

We are working closely with the state on testing and will contact you as soon as results are received.

Events & Gatherings Currently Postponed

  • Teddy Bear Clinic | Originally Scheduled for March 14
  • Update on Women’s Health 2020 | Originally Scheduled for March 19
  • All Physician Seminars


  • Are you currently accepting masks made on behalf of the community?
    • While we are not currently accepting masks at this time, please continue to make them. We love that the community is rallying in support of our health care providers. We hope we will not have to call on the community for masks, but if they are needed, they will be well received.  Please watch our Facebook page for any update as that is where we will post a need. Again, thank you for your support and stay tuned. Thanks for staying home. Continue to stay isolated, wash your hands and surfaces and help us help you by slowing the curve of this very serious virus.

  • Is the hospital closed?
    • The hospital is not closed but is following strict guidelines recommended by the CDC on access to the hospital.
  • Is everybody who enters the hospital being screened?
    • Yes. The screening questions for patients, employees and visitors are as follows:
      • Have you been sick recently?
      • Have you been around anyone that was sick?
      • If Yes for either the above two questions:
        • Have you, or the person you have been with displayed any of the following symptoms:
          • Cough, Runny Nose, Sore Throat, or Sneeze
          • Shortness of Breath
    • If the screening is clear, the visitor will be allowed to enter the hospital. They will be asked to go directly to the patient room and avoid other areas of the hospital.
    • If the visitor’s screening is positive for COVID-19 symptoms, we will not allow them to enter the facility. We recommend they visit with the patient or staff through a phone call.
  • Where can I enter the hospital? 
    • Please follow signs on campus showing where to enter the hospital. We have limited access for all patients, visitors and employees to these entrances so that we can protect visitors, our patients and staff by conducting a quick screening process at these entrances.
  • If I need emergency care, how will I be protected from the coronavirus?
    • All patients arriving at our ED / Urgent Care will be given and asked to wear an ear loop mask. To protect the patients, visitors and staff, these masks must be worn by patients in all areas, including the waiting room, triage, exam rooms, and Fast Track. Finally, we are separating screening of patients with respiratory symptoms into a triage area.
  • How will the hospital care for a patient with a confirmed diagnosis of COVID-19?
    • We care for infected patients in isolated areas of the hospital. Access to these areas is limited to a small group of staff who only care for patients in that area. The materials used to care for infected patients are isolated and handled using the most current infection-control practices.For the safety of all, our environmental care staff uses evidence-based disinfection procedures and products. We are confident patients entering our facility for inpatient or outpatient care are safe.We understand the public’s high level of concern and are committed to protecting our patients’ privacy.
  • How will I be protected from acquiring the Coronavirus while in the hospital?
    • If you are a patient with respiratory symptoms or vulnerability, you will be asked to wear an ear loop mask and should remain behind closed doors.
    • If you are in the hospital without respiratory symptoms or vulnerability, you may be asked to wear a mask. Patients will be asked to keep their door closed unless a closed door represents a safety risk.
  • What if I arrive at the hospital for a procedure and do not pass the entrance screening?
    • If a patient arrives for an outpatient procedure and does not meet screening criteria, the patient will be advised to contact their primary care provider or be escorted to the Emergency Room.
  • What is the risk for pregnant women and COVID-19? What precautions should pregnant women be taking?
    • Unfortunately, there is not enough evidence to know the effect that coronavirus has on the unborn child, or on newborns. What we do know is that there is no COVID-19 detected in breast milk, and that there are few reports of early delivery in pregnant women with COVID-19.
    • If you are pregnant, you should be taking the exact same precautions you have been taking. Wash your hands frequently, practice good personal hygiene, wipe down surfaces and practice social isolation.
  • What do I do if I feel sick?
    • Stay home, and practice good hygiene
      • Avoid contact with others.
      • Do not travel.
      • Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing, and immediately dispose of the tissue.
      • Avoid touching your eyes, nose, or mouth.
    • Monitor your symptoms
      • Take your temperature daily.
    • If you develop symptoms – such as a fever, cough or shortness of breath – follow the above precautions and also contact your healthcare provider.