Visitor Policies, COVID Testing & More

Visitor Policies

Updated July 12, 2021

One designated visitor will be allowed for the duration of the hospital stay. Patients in the following departments will be allowed two visitors:

  • Labor & Delivery/Women’s Center
  • Pediatrics
  • NICU
  • Emergency Department

The following guidelines will continue to be in effect:

  • Visitors must wear hospital approved (surgical) mask while at Portneuf Medical Center.
  • Visiting hours are daily from 8am-8pm
  • The safety of our patients and our staff is always our first concern; there may be times, even within normal visiting hours, when we must restrict the length of visits or suspend them altogether for our patient’s safety and comfort.
  • No visitors under the age of 18.
  • No visitors allowed in COVID positive patient areas.
  • No visitors in the Behavior Health Unit allowed at this time.
  • Exceptions are made for patients who meet specific criteria, such as end of life. Any exceptions will be discussed with the house supervisor and/or the chief medical officer.
  • Visitors will be screened and temperature checked.
  • Visitors with a fever, cough, shortness of breath, awaiting a COVID–19 test result, or recently exposed to a COVID–19 positive person will not be allowed entry.

Clinics and Outpatient Services

No visitors allowed  unless one of the following exceptions apply.

  • Patients having a procedure, an ambulatory or same day surgery, or an IR procedure
  • Parents accompanying a child
  • Visitors supporting patients who are not able to navigate clinic appointments without support
  • Partners accompanying pregnant patients to the Portneuf Medical Group OB/GYN Clinic.

Virtual/Remote Visitation

Visitor restrictions may be difficult for many patients and their families. We encourage you to stay connected via technology.

All patient rooms have a landline telephone. Rooms can be reached by dialing (208) 239 – 2 + the three digit room number or by dialing our switchboard at (208) 239-1000 and asking to be connected to the patient room.

If a patient is confidential in our system, our switchboard will not transfer a caller.

Patients with a smart phone are encouraged to use technology like FaceTime, Facebook Messenger, Skype and other available apps. Video recordings within the building are not allowed.

What should I expect when I visit?

Be prepared to answer our screening questions as well as a temperature check upon arrival.

Policies for our Medical Group Clinics:

Visitor Policies for our medical group clinics are the same as the visitor policies for the hospital (see above). This includes:

  • Cardiology
  • Ear, Nose & Throat
  • Heart & Lung
  • Infectious Disease
  • Lung & Sleep
  • Nephrology & Dialysis
  • Neuroscience & Rehab
  • Obstetrics & Gynecology
  • Surgical Specialists
  • Urology
  • Wound Care

Policies for our Off-Site Locations:

Visitor Policies for our off-site locations are the same as the visitor policies for the hospital (see above). This includes:

  • Portneuf Primary Care
  • Cancer Center
  • Diabetes Education
  • Gastroenterology
  • Idaho Medical Imaging
  • Idaho Vein Center
  • Work Medicine

COVID Testing

As of February 22, we are now conducting COVID-19 tests at Portneuf Medical Center. Patients wanting a test can drive up to the south entrance of the medical center, and laboratory workers will come out to your car to test you. The entrance is labeled “Main Entrance” in the picture below.

Testing Hours

Monday – Friday from 7:00am – 2:00pm


Our testing site is closed on holidays.

Tests Being Conducted

  • COVID saliva test
  • COVID nasopharyngeal swab
  • COVID antibody test
  • Blood draw for COVID positive patients
  • Rapid testing available upon approval by Chief Medical Officer


Please pull into the south hospital entrance tunnel, following the signs directing you to the COVID testing. Upon arrival, you will call the phone number provided, letting our staff know that you have arrived. You do not need to exit your vehicle. It is best to obtain an order from your primary care provider before arriving. Testing can be done without an order, but more paperwork is required. You can complete the paperwork at home and bring it with you. For the safety of our medical staff, please leave your pets at home.

You may choose to receive two kinds of test, a nasopharyngeal swab, which requires samples from the back of your nose and throat, or a saliva test. We will not accept payment at the time of your test. We will ask for your insurance to bill at a later date. Most insurance companies are covering all costs of the PCR test. If you do not have insurance, we will send the bill to the state to cover the cost.

Wait Times

We have been experiencing minimal wait times. Please know that wait times may vary due to testing demand.


We encourage you to sign up for MyChart to get your test results. Test results are currently taking 3-5 days to return. We will not call you with your results. As a hospital, we report all positive and negative test results to the state of Idaho.

We also report positive test results to Southeast Idaho Public Health.

Positive Test

Your test results will be posted in MyChart. You will receive a call from Southeast Idaho Public Health department if your result is positive. If you test positive for COVID-19, you should stay isolated from other people until symptoms have resided. Your symptoms must have gotten better for at least three days and it must have been at least 10 days since you first got sick.

Other people in your home should quarantine for 14 days since the last time they were around the infected person. Everyone in the house should quarantine until everyone is better. If you tested positive for COVID-19 but never had symptoms, call your health care provider and isolate yourself right away. The infected person should self-isolate for 10 days after testing positive.

Negative Test

Your test results will be posted in MyChart. If you tested negative, you will NOT receive a phone call regarding your test result. If you test negative for COVID-19 but have symptoms, you should stay isolated (physically separate) from other people until you have been free of fever and your symptoms have been gone for at least three days. If you would like to see a health care provider about your symptoms you can schedule an appointment online with one of our primary care providers here.