Visitor Policies

Effective October 2, 2020

Only on-duty staff, physicians and patients seeking care may enter the hospital or our clinics.

Recognizing the critical emotional and/or physical support provided in specific circumstances,
exceptions to this policy include:

  • Delivering mothers (one companion/visitor)
  • Pediatric patients (parents/immediate caregiver)
  • Ambulatory care and same day surgery patients (one visitor)
  • Developmentally delayed adults
  • Hospice patients; end-of-life care

What should I expect when I visit?

Be prepared to answer our screening questions as well as a temperature check upon arrival.

Policies for our Medical Group Clinics:

Visitor Policies for our medical group clinics are the same as the visitor policies for the hospital (see above).

This includes:

  • Cardiology
  • Ear, Nose & Throat
  • Heart & Lung
  • Infectious Disease
  • Lung & Sleep
  • Nephrology & Dialysis
  • Neuroscience & Rehab
  • Obstetrics & Gynecology
  • Surgical Specialists
  • Urology
  • Wound Care

Policies for our Off-Site Locations:

Visitor Policies for our off-site locations are the same as the visitor policies for the hospital (see above).

This includes:

  • Portneuf Primary Care
  • Cancer Center
  • Diabetes Education
  • Gastroenterology
  • Idaho Medical Imaging
  • Idaho Vein Center
  • Work Medicine

COVID Testing

We are doing drive up COVID-19 testing here at Portneuf Medical Center. For the safety of our patients, staff and visitors, testing is being done on the Medical Center Campus, northwest corner near the Emergency Department. If a patient arrives at a screening location, but does not meet the criteria for testing, they may be provided education on virus prevention and risk factors.

Testing Hours

Our drive-up testing site is open Monday – Friday from 7:00am – 2:00pm


Our testing site is closed on holidays. Upcoming closures include:

  • Thanksgiving Day (11/26/20)
  • Day After Thanksgiving (11/27/20)
  • Christmas Eve (12/24/20)
  • Christmas Day (12/25/20)
  • New Years Eve (12/31/20)
  • New Years Day (1/1/21)


Upon arrival, after you’ve waited your turn, one of our staff members will come out to your car to greet you. You do not need to exit your vehicle. It is best to obtain an order from your primary care provider before arriving. Testing can be done without an order, but more paperwork is required. You can complete the paperwork at home and bring it with you. For the safety of our medical staff, please leave your pets at home.

Testing requires samples from the back of your nose and throat, called nasopharyngeal swab.

We will not accept payment during your test. We will ask for your insurance to bill to at a later date.

Wait Times

We have been experiencing minimal wait times. Please know that wait times may vary due to testing


We encourage you to sign up for MyChart to get your test results. You can also call the laboratory for results at 208-239-1671. If calling, you will be asked a few questions to verify your identity.

Test results are currently taking 3-5 days to return. We will not call you with your results. As a hospital, we report all positive and negative test results to the state of Idaho. We also report positive test results to Southeast Idaho Public Health.

Positive Test

Your test results will be posted in MyChart. You will receive a call from Southeast Idaho Public Health department if your result is positive.

If you test positive for COVID-19, you should stay isolated from other people until symptoms have resided. Your symptoms must have gotten better for at least three days and it must have been at least 10 days since you first got sick. Other people in your home should quarantine for 14 days since the last time they were around the infected person. Everyone in the house should quarantine until everyone is better.

If you tested positive for COVID-19 but never had symptoms, call your health care provider and isolate yourself right away. The infected person should self-isolate for 10 days after testing positive.

Negative Test

Your test results will be posted in MyChart. If you tested negative, you will NOT receive a phone call regarding your test result.

If you test negative for COVID-19 but have symptoms, you should stay isolated (physically separate) from other people until you have been free of fever and your symptoms have been gone for at least three days.

If you would like to see a health care provider about your symptoms you can schedule an appointment online with one of our primary care providers here.