Visitor Policies

Updated December 12, 2020

Only on-duty staff, physicians and patients seeking care may enter the hospital or our clinics. Recognizing the critical emotional and/or physical support provided in specific circumstances, exceptions to this policy include:

  • Emergency Room patients (one visitor)
  • Labor & Delivery triage patients (one visitor)
  • Delivering mothers (one visitor)
  • Pediatric patients (parents/immediate caregiver)
  • Ambulatory care and same day surgery patients (one visitor)
  • Developmentally delayed adults
  • Hospice patients; end-of-life care

Patients with disabilities such as altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance from a support person due to the specifics of their disability will be permitted to have such an individual with them. Support persons will be required to comply with safety measures as directed by the facility.

What should I expect when I visit?

Be prepared to answer our screening questions as well as a temperature check upon arrival.

Policies for our Medical Group Clinics:

Visitor Policies for our medical group clinics are the same as the visitor policies for the hospital (see above). This includes:

  • Cardiology
  • Ear, Nose & Throat
  • Heart & Lung
  • Infectious Disease
  • Lung & Sleep
  • Nephrology & Dialysis
  • Neuroscience & Rehab
  • Obstetrics & Gynecology
  • Surgical Specialists
  • Urology
  • Wound Care

Policies for our Off-Site Locations:

Visitor Policies for our off-site locations are the same as the visitor policies for the hospital (see above). This includes:

  • Portneuf Primary Care
  • Cancer Center
  • Diabetes Education
  • Gastroenterology
  • Idaho Medical Imaging
  • Idaho Vein Center
  • Work Medicine

COVID Testing

We are now conducting COVID-19 tests at Idaho Central Credit Union at 4400 Central Way, Trailer 2 in Chubbuck.

Testing Hours

Monday – Friday from 7:00am – 2:00pm


Our testing site is closed on holidays.

Tests Being Conducted

  • COVID saliva test
  • COVID nasopharyngeal swab
  • COVID antibody test
  • Blood draw for COVID positive patients
  • Rapid testing available upon approval by Chief Medical Officer


Please enter through Idaho Central Credit Union’s main entrance, following the signs directing you to the COVID testing. Upon arrival, you will text or call the phone number provided, letting our staff know that you have arrived. Once ready, our laboratory staff will text you to come in. It is best to obtain an order from your primary care provider before arriving. Testing can be done without an order, but more paperwork is required. You can complete the paperwork at home and bring it with you. For the safety of our medical staff, please leave your pets at home.

You may choose to receive two kinds of test, a nasopharyngeal swab, which requires samples from the back of your nose and throat, or a saliva test. We will not accept payment at the time of your test. We will ask for your insurance to bill at a later date. Most insurance companies are covering all costs of the PCR test. If you do not have insurance, we will send the bill to the state to cover the cost.

Wait Times

We have been experiencing minimal wait times. Please know that wait times may vary due to testing demand.


We encourage you to sign up for MyChart to get your test results. Test results are currently taking 3-5 days to return. We will not call you with your results. As a hospital, we report all positive and negative test results to the state of Idaho.

We also report positive test results to Southeast Idaho Public Health.

Positive Test

Your test results will be posted in MyChart. You will receive a call from Southeast Idaho Public Health department if your result is positive. If you test positive for COVID-19, you should stay isolated from other people until symptoms have resided. Your symptoms must have gotten better for at least three days and it must have been at least 10 days since you first got sick.

Other people in your home should quarantine for 14 days since the last time they were around the infected person. Everyone in the house should quarantine until everyone is better. If you tested positive for COVID-19 but never had symptoms, call your health care provider and isolate yourself right away. The infected person should self-isolate for 10 days after testing positive.

Negative Test

Your test results will be posted in MyChart. If you tested negative, you will NOT receive a phone call regarding your test result. If you test negative for COVID-19 but have symptoms, you should stay isolated (physically separate) from other people until you have been free of fever and your symptoms have been gone for at least three days. If you would like to see a health care provider about your symptoms you can schedule an appointment online with one of our primary care providers here.