Visitor Policies

Effective July 8, 2020
All visitors and staff are required to wear a mask when on campus. Masks will be provided upon entrance.

Patients in all inpatient areas may designate one support person/visitor who will be allowed to visit as otherwise permitted by routine visitor policies. This person cannot be a minor. This person must be screened upon entry and wear a mask at all times while in the building. This means one Consistent, Non-Rotating Individual or Support Person Will Be Allowed.


• Patients in which a family member is key to their care. Case by case review; must be approved by incident command and/or, after hours, house supervisor.
• All patients who are minors (under age 18) may have one companion, parent, or guardian per day.
• End of Life Treatment or Care. Case by case review; must be approved by incident command and/or, after hours, house supervisor.
• One member of clergy may visit; they can visit one (1) patient per visit – they cannot go room to room.
• Minors having procedure may have both parents in the pre-procedure area.

COVID-19 Testing 

With fear circulating in our communities over COVID-19 and the safety and capacity of our hospitals, it is important that the community knows that our emergency department and our clinics are open, well-staffed, and safe to visit for all emergency and medical needs.

If you are currently having symptoms related to COVID-19, such as fever, cough, or difficulty breathing, please call your primary care provider. If you need a provider, visit If you are in need of emergency care, please come to the Emergency Department or call 911.

We are doing drive up COVID-19 testing here at Portneuf Medical Center. For the safety of our patients, staff and visitors, testing is being done on the Medical Center Campus, northwest corner near the Emergency Department. If a patient arrives at a screening location, but does not meet the criteria for testing, they may be provided education on virus prevention and risk factors.


West of the Emergency Department


It is best to obtain an order from your primary care provider before arriving at the testing site.

Testing can be done without an order, but more paperwork is required to obtain a test if you arrive without an order in hand.

To get a test without a provider order:

Complete the paperwork HERE and bring it with you.

What to expect:

Testing requires samples from the back of your nose and throat, called nasopharyngeal swab. It can be an uncomfortable process.

Our drive-up testing site, west of the Emergency Department at Portneuf Medical Center, is open 7am to 2pm Monday- Friday.

Testing will take place either in your vehicle or by the side of your vehicle. For the safety of our medical staff, please leave your pets at home.

Wait times:

We have been experiencing minimal wait times. Please know that wait times may vary due to testing demand.


COVID-19 test results will likely take 4-10 days. Test are sent out to a regional lab. Again, if you feel ill or need surgery, do not delay your treatment because you are fearful. Our hospitals’ top priority is to provide and environment that is safe for our patients and staff.

Thank you. We look forward to meeting you and exceeding your needs and expectations.