Our billing specialists are here to help

So we can better serve you,
Please have your statement with your account and your insurance information available

Portneuf Medical Center

For your convenience, you can now pay your Portneuf Medical Center bills online, 24 hours a day, seven days a week through our secure online bill pay. It’s fast and easy!

For dates of service on or after July 12, 2019, please go here.

For dates of service on or before July 11, 2019, please go here.

Customer Service: 1-877-352-9537

Walk-in customer service
Portneuf Medical Center
Main Lobby/Cashier Window
777 Hospital Way
Pocatello, ID 83201

Portneuf Medical Group

For dates of service on or after December 5, 2018, please call 1-855-622-7280

For dates of service on or before December 4, 2018, please call 1-888-552-7995


Please have your ‘Patient Account Number” from your statement available.

Portneuf Medical Group is a proud member of the Patient Quality Alliance and accepts all major insurance plans.

Please Note:

Portneuf Medical Center (Technical Fees) – Services rendered at our hospital are separated into Technical Fees and Professional Fees. The technical fee is the facility charge for the hospital. This charge covers the cost of nursing staff, supplies, and all other hospital expenses incurred during your visit. Hospital services may include: Emergency Room, Laboratory, Idaho Medical Imaging, Portneuf Medical Imaging.

You may receive a second invoice following your hospital visit from a Portneuf Medical Group physician.

Portneuf Medical Group (Professional Fees) – Invoices include professional fees charged by a healthcare provider such as your physician. This charge covers your healthcare provider’s time and expertise while treating you.

If you were seen in the hospital by one of our employed providers or have visited one of our outpatient clinics you will receive a statement (in addition to an invoice from the hospital) with any remaining balance from Portneuf Medical Group.

We are happy to answer any questions or concern you may have concerning your charges.  Rest assured, you are only charged once for any service.

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