Patient and Visitor Amenities and Support Services

As guests and visitors of Portneuf Medical Center, we want to make your experience here as comfortable as possible. We offer a host of amenities and conveniences to help meet your needs. At Portneuf Health Partners, you will discover a level of service and care that sets us apart. Below you will find visitor information. If we can assist you further, please reach out to us at 208-239-1000. We thank you for allowing us to be of service to you.


Refresh and refuel at one of several locations.

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Cloud 9 Gift Shop

Cloud 9 Gift Shop, located on the first floor, offers a wide array of flowers, greeting cards, jewelry and other thoughtful gift items for patients and visitors of all ages.

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Sending Cards and/or Flowers

Our volunteers deliver cards and flowers to patients throughout the Medical Center.

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Visiting Hours, Visitation Guidelines and Waiting Areas

From coffee and food services to inviting spaces to sit and relax, our amenities are here to make your visit as comfortable as possible. We have comfortable waiting areas available on all patient floors.

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For our patients and families, Portneuf Health Partners has free RV parking and a guest house.

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Spiritual Care and Portneuf Chapel

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ATM, Front Desk, Wifi and Other Information

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Interpretation Services

Portneuf has interpreters at all times at no cost to the patient or their guests.

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Recognizing Excellence -The Daisy Award

DAISY Award honorees personify Portneuf’s remarkable patient experience. These nurses consistently demonstrate excellence through their clinical expertise and extraordinary compassionate care, and they are recognized as outstanding role models in our nursing community.

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Patient Concerns

If you have a comment or concern about your quality of care or safety, you are always welcome to share your concern with any attending staff the moment it arises. We will make every effort to re
solve your concerns and make sure your needs are being met.

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Smoke Free Campus

As a healthcare provider we feel we have a responsibility to provide an environment where patients, visitors, physicians and employees are free from the hazards associated with second-hand smoke. We thank you for not smoking or using smokeless tobacco products on our campus – this includes parking lots, parking garages and doorways.


Weapons are not allowed in the facility at any time.